YoCasa

Privacy Policy

Last updated October 31, 2026

YoCasa (Luis Fortes, sole proprietor, doing business as YoCasa, 6100 Sierra Leon, Austin, TX 78759, USA) runs this website, where guests find and book short-term stays. This policy explains what information we collect, how we use it and the choices you have.

Information we collect

  • Account details: your name, email address, mobile phone number, country and language, and a profile photo if you add one.
  • Reservation details: the property, dates, number of guests, prices and the payments you make.
  • Messages you exchange with the host about a reservation.
  • Payment details are entered into and processed by Stripe. We do not see or store your full card number.
  • Your text message choice: whether you opted in to text messages, when, on which page and with what wording, and any STOP or HELP replies.
  • Technical information such as your browser type and IP address, used to keep the service secure and working.

How we use it

  • To create and manage your account and sign you in with a code sent to your phone.
  • To make, confirm and manage your reservations, take payments, and email you confirmations, receipts, invoices and information before you arrive.
  • To share the details a host needs for your stay with the property you book.
  • To answer your questions and keep the service safe and working.

Text messages (SMS)

On the sign-in page, or on your reservation page if you have not opted in yet, you can tick the box “Send me text messages from YoCasa about my booking and payment.” It is optional and not a condition of any purchase. If you opt in, we send text messages about your booking and payment only: booking confirmations, payment reminders, receipts, check-in information and notices of new messages about your reservation. We do not send marketing messages. Message frequency varies, and message and data rates may apply.

Reply STOP to any message to opt out; we confirm it and send no further texts. Reply HELP for help. If you do not opt in, we do not send you these texts. The one-time code you ask for when you sign in is sent either way and is not part of this program.

We do not share or sell your mobile phone number or your text message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. For text messages, your number is shared only with the provider that delivers them (Twilio), and only for that purpose.

Who we share information with

  • The host of the property you book, for your stay.
  • Service providers that run parts of the service for us: Google Firebase (hosting, sign-in and data storage), Stripe (payments), Twilio (text messages) and SendGrid (email).
  • Authorities, when the law requires it.

We do not sell your personal information.

How long we keep it

We keep your account and reservation records while you have an account and as long as needed for accounting and legal purposes. Records of your text message opt-in and opt-out are kept as proof of your choice.

Your choices

You can update your name, email and language in your account. To ask for a copy of your information or for it to be deleted, contact us. You can stop text messages at any time by replying STOP.

Contact

Questions about this policy: write to YoCasa, 6100 Sierra Leon, Austin, TX 78759, USA, call or message +1-512-577-5242, or see Help and FAQ. See also our Terms & Conditions.