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Cancellations, refunds and fees

Cancellation policies, refunds and fees on YoCasa: what you get back when you cancel, how and when the money returns, and what YoCasa charges.

Cancellation policies

Each host picks one of three policies for their property. The listing, the reservation form and your reservation page show which one applies. The policy shown when you reserve is the one that applies to your stay, even if the host changes it later.

• Days are counted as calendar days (UTC) from the day you cancel to the check-in date. For example, cancelling on 10 June for a 15 June check-in is 5 days before check-in.
• The refund is a share of what you have paid so far, deposit included. Nothing is owed on the unpaid balance once you cancel.
• Taxes are refunded in the same proportion as the rest of the price.

How to cancel

Open the reservation in My trips and press Cancel. Before you confirm, we show the policy and the exact amount you will get back if you cancel that day. The dates are released for other guests right away and a cancellation can’t be undone.

• You can cancel up to the day your stay starts. After that, contact the host from your reservation page.
• A reservation you didn’t pay for is cancelled automatically 48 hours after you made it. Nothing is charged.
• Reservations the host entered for you, or that you made on another site such as booking.com, Airbnb or Vrbo, follow that site’s cancellation terms. You can pay and get invoices for them here, but you cancel them where you made them or with the host.

Refunds

• Card, Google Pay and Apple Pay payments are refunded automatically to the card you paid with, in the currency you paid in, for the matching share of what was charged. No exchange-rate difference is added or taken.
• Refunds usually reach your account in 5 to 10 business days, depending on your bank.
• Refunds after the host has been paid are reviewed by YoCasa first, usually within 2 business days; once approved they go back to your card as usual.
• If part of your payment was made directly to the host (cash or bank transfer), the host refunds that part to you directly. Your reservation page shows how much comes from the card refund and how much from the host.
• If the host cancels your reservation, you get a full refund of what you paid.
• A host may also choose to refund more than the policy gives, for example if you can’t travel for a serious reason. Ask them from your reservation page.
• Your reservation page shows the refund once the cancellation is done. If something doesn’t add up, write to support@yocasa.net with your reservation number.

Fees

• YoCasa doesn’t charge guests a service or booking fee. The total shown before you reserve is everything you pay.
• What the total can include, line by line: the nightly price times the nights, extra-guest fees and any cleaning or other fees the host sets, long-stay discounts, and taxes the host must charge (such as a tourist tax). VAT that is already included in the price is shown below the total for your invoice.
• Paying in another currency converts the amount at the day’s exchange rate. Your bank may add its own foreign-transaction fee.
• YoCasa earns a commission that the host pays out of their share. It is never added to your price.